Frequently Asked Questions

  • Once your purchase is complete, you’ll receive an instant download link via email. All Maison Sanaa templates are fully editable in Canva, making it easy to customize your content, messaging, colors, and visuals right away.

  • Not at all. Every system is intentionally designed to be intuitive, easy to customize, and beginner-friendly—so you can create polished, professional brand assets without advanced design skills.

  • Your starting point depends on your current season of business. Whether you need brand clarity, content direction, or visibility support, each Maison Sanaa system is designed to meet you where you are while helping you grow with intention.

  • Each system includes strategic copy prompts, messaging guidance, and thoughtfully structured content support—so you’re not starting from a blank page.

  • Yes. All templates are fully editable inside Canva, allowing you to update fonts, colors, imagery, and messaging while maintaining a refined, cohesive design structure.

  • Maison Sanaa systems combine strategy, messaging, and intentional design into one cohesive experience. These are not just templates—they are thoughtfully built brand frameworks designed to support clarity, consistency, and elevated presentation.

  • If you need deeper strategic or design support, Maison Sanaa offers select custom experiences including brand strategy, visibility systems, and client-facing business asset design.

  • Due to the digital nature of our products and immediate access upon purchase, all sales are final. If you need guidance before purchasing, we’re happy to help you choose the best fit for your needs.

  • Representation matters—and the right visuals can bring your brand story to life beautifully. For imagery that authentically reflects women of color and aligns with your industry, we recommend exploring JAC & Honey. Their curated stock collections are designed with intentionality, offering stunning, high-quality visuals that celebrate diversity and complement your brand aesthetic effortlessly.

Template & Digital Systems

  • Maison Sanaa primarily serves purpose-driven women creatives, founders, and personal brands seeking intentional positioning, elevated design, and long-term brand clarity.

  • Each experience includes a strategic and collaborative process tailored to your selected service. Depending on the offer, this may include strategy sessions, creative direction, messaging refinement, custom design, revisions, and final implementation support.

  • After booking, clients receive onboarding materials, a project questionnaire, and access to their project workspace. Communication and project management are handled through HoneyBook and Trello.

  • A signed agreement and non-refundable retainer payment are required before project dates and creative capacity can officially be reserved.

  • Payment plans may be available for select services and will be outlined within your proposal or invoice when applicable.

  • Yes! Additional strategy, design, or content requests may be added through a new proposal, add-on service, or expanded scope agreement depending on availability.

  • Select add-ons, visibility refreshes, and future support services may be available for returning clients depending on studio availability.

  • You’re welcome to schedule an inquiry call or Alignment Session for guidance on selecting the experience best suited to your current needs and goals.

  • Timelines vary depending on the service selected, but most Maison Sanaa projects range from 2–4 weeks. Each timeline is outlined in your proposal and is dependent on project scope, feedback, and timely communication throughout the process.

Custom Services & Client Experience

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